The Death valley Cable Company offers a limited lifetime guarantee on all our cables. By limited, we mean that we will replace the cable at our discretion as long as the cable has not been mistreated and has failed during normal use. (To prolong the life of your cable and to see what is not covered by the warranty, please read Care and Feeding of your Death Valley Cable.)

In the extremely unlikely event that your cable develops issues, we want to see it so we can take steps to prevent similar issues in future cables. So send it back to us! To do so, first e-mail us so we can give you an RMA number and an address to send the cable. Sorry, we do not accept return merchandise without an RMA, so make sure you get one. Guarantee does not include postage from the customer, but we will pay to ship a new one back to you, if we decide the cable has failed from normal wear and tear.

Actions that void the warranty
There are several reasons for cable failure that are not covered by the warranty. The number one cause of cable failure is NOT covered by the warranty. Unplugging your cable from the guitar or amp by jerking on the cable voids the warranty. Always unplug the cable by pulling on either metal plug.

How can we tell you pulled on the cable and not the plug? Because the cable will fail eventually at the clamp inside the plug housing, and it’s really easy to see that’s the reason it failed. There’s only one action that causes the cable to fail at the clamp, and that’s because the cable was repeatedly pulled to unplug it. Nothing else causes that damage.

Also not covered by warranty: Fire and dragging the cable behind a car. A melted mess of a cable that semi-survived a house fire is NOT normal use. Another customer drove the 350 miles to Mammoth Mountain, Calif., with five feet of the cable hanging out the door and dragging on the pavement for the entire trip. That is not normal use. C'mon, we're a small company. Cut us a little slack!

Money-back guarantee
Death Valley Cable Company also offers a money-back guarantee if you buy a cable on ebay and then take complete leave of your senses and don't want to keep it. If you return it to us within seven days of purchase, we will cheerfully refund your money.

You're obviously mentally deranged if you don't like our cables, so we don't want to take advantage of the insane. PLEASE take the refund and seek medical help.

However, we think that we're fair in not accepting any more orders from you.