The Death Valley Cable Company offers a limited lifetime guarantee on all our guitar cables. By limited, we mean that we will replace the cable at our discretion as long as the guitar cord has not been mistreated and has failed during normal use.

In the extremely unlikely event that your guitar cable develops issues, we want to see it so we can take steps to prevent similar issues in future guitar cords. So send it back to us!

To do so, first e-mail us so we can give you an RMA number and an address to send the guitar cable cable. Sorry, we do not accept return merchandise without an RMA, so make sure you get one. Guarantee does not include postage from the customer, but we will pay to ship a new one back to you, if we decide the guitar cable has failed from normal wear and tear.

To prolong the life of your guitar cable, please read Care and Feeding of your Death Valley Cable.

Also, always unplug the guitar cable by pulling on either metal plug. No guitar cable on the planet is designed to be unplugged by jerking on the cord. Unplugging your guitar cord from the guitar or amp by jerking on the cable itself will eventually cause the cable to fail prematurely.

Actions that void the warranty
There are several reasons for guitar cable failure that are not covered by the warranty or conditionally covered by the warranty, and they basically boil down to common sense. If the guitar cable shows obvious signs of mistreatment, it voids the warranty.

What are obvious signs of mistreatment?

Fire and dragging the guitar cable behind a car are examples. A melted mess of a guitar cord that semi-survived a house fire is NOT normal use. Another customer drove the 350 miles to Mammoth Mountain, Calif., with five feet of the guitar cable hanging out the door and dragging on the pavement for the entire trip. Or your dog eating the guitar cable (really happened). That is not normal use. Also not normal use is a cable returned to us cut in half or pulled in half by who-knows-what means. A guitar cable with a plug pulled off is not normal use. It would take superhuman strength to pull a plug off a cord.

Look, we are NOT trying to avoid warranty replacement by limiting warranty claims to normal use. We're really lenient about warranty replacement. We just have to protect ourselves from crazy people who do stuff like barbecue a guitar cable to see what happens and then want a new guitar cable to replace the barbecued cable (another true story).

Money-back guarantee
Death Valley Cable Company also offers a money-back guarantee if you buy a guitar cable and then take complete leave of your senses and don't want to keep it. If you return it to us within seven days of purchase, we will cheerfully refund your money.

You're obviously mentally deranged if you don't like our guitar cables, so we don't want to take advantage of the insane. PLEASE take the refund and seek medical help.

However, we think that we're fair in not accepting any more orders from you.